Frequently Asked Questions

Please ensure you understand the terms of cancellation before making a booking. We are a small business and so are the suppliers we work with. Due to the bespoke nature of many of our tours, a lot of preparation goes into the arrangements ahead of the actual date.

Cancellations that:

• provide more than 15 days notice will get full refund.
• are within 15 days to more than 48 hours prior to departure will result in a 50% cancellation fee.
• are within 48 hours prior to departure date or a no-show will result in a 100% cancellation fee.

At the discretion of Elixir Journeys it may be possible to rebook for another date/time or receive a gift card for use at another time.

Covid Safe

To ensure the safety of our guests and staff:

• We provide hand sanitiser to participants unless handwashing facilities are available
• We encourage participants to bring their own hand sanitiser on remote tours
• We place signage around tour vehicles / vessels to remind staff and passengers to maintain hygiene practices
• We advise participants when they book and when they arrive at a tour to not participate if they are unwell with symptoms such as sore throat, runny or blocked nose.
• Any staff member who is unwell with symptoms such as sore throat, runny or blocked nose, coughing or sneezing will not attend work.

If you or any of your party have Covid symptoms

For the safety of our team and other guests, please alert us if you feel unwell or have the following symptoms: Fever, Cough, Shortness of Breath. 

Covid Cancellation Policy

Where a customer cancels due to Government restrictions that are either not removed as expected, extended, or reimposed, the customer will be contacted and offered a refund or credit note (to be used at a later time), where such an offer is at the absolute discretion of the operator. The operator reserves the right to withhold some monies to cover administrative expenses and other losses, dependent on when notice of cancellation is given by the customer.

As the Swedish saying goes, “there’s no bad weather, just bad clothing”.  Most of our walking tours will run even if it’s raining. Tours will only be cancelled when a weather warning is issued by the Bureau of Meteorology or when it may put the safety of our guides or guests at risk. Please dress appropriately for the weather conditions. 

Sailing trips

We know it’s not nice getting sea sick so tours with a sailing component may be cancelled by the skipper if the weather is not looking favourable for a pleasant journey. We will be in touch the day before to let you know.

Walking Shoes

The majority of our bushwalks are in national parks and as such, the paths are uneven with rocks, roots, and sometimes mud. Please wear suitable shoes. Runners are fine if you are comfortable on uneven ground with them, otherwise good walking shoes with ankle support are recommended. 

Long Pants or Shorts?

It’s up to you and perhaps the weather. On some paths in the national parks there are bushes and shrubs that will lightly touch your legs but generally it’s fine to wear shorts on a hot day. 

Please bring your daypack with the following:

• Water bottle – Please bring your own re-fillable water bottle. We will supply extra water however we prefer to avoid single-use plastic water bottles.
• Hat
• Sunscreen
• Sunglasses
• Swimmers & towel (if warm weather and you’d think you’d like to swim)
• You may like to bring your flip flops

• Up front payment for standard experiences
• Bespoke experiences – 20% deposit at time of booking. Full payment 1 month prior.