Terms & Conditions
These Terms & Conditions apply to all bookings made with Elixir Journeys for the Hawkesbury River Mouth Walk. By confirming a reservation and paying a deposit, you agree to be bound by these Terms & Conditions.
1. Booking & Payments
•A non-refundable deposit of AUD $400 per person is required at the time of booking to secure your place.
•The balance of payment is due 45 days prior to departure.
•Bookings made within 45 days of departure require full payment at the time of booking.
•Failure to pay the balance by the due date may result in the cancellation of your booking, with loss of deposit and any payments made.
2. Cancellations by Guest
•Deposits are non-refundable under any circumstances.
•If cancellation is made more than 45 days prior to departure, you will forfeit your deposit only.
•If cancellation is made between 45 and 20 days prior to departure, 50% of the total trip cost will be forfeited.
•If cancellation is made within 20 days of departure, 100% of the trip cost will be forfeited.
•No refunds are given once a trip has commenced, including for voluntary departure or failure to join the trip.
3. Cancellations or Alterations by Operator
•We reserve the right to cancel or reschedule a departure due to factors including, but not limited to: minimum numbers not met, safety considerations, or circumstances beyond our control (e.g. severe weather, natural disaster, government restrictions).
•In the event of cancellation by us, you will be offered the choice of:
◦Transferring to another departure, subject to availability; or
◦Receiving a refund of monies paid, less any unrecoverable costs (e.g. permits, prepaid transport or accommodation).
◦We are not responsible for any additional expenses incurred as a result of cancellation (e.g. flights, insurance, accommodation).
4. Travel Insurance
•We strongly recommend comprehensive travel insurance to cover cancellation, medical expenses, evacuation, and loss of personal belongings.
•Guests without insurance travel at their own risk, and we accept no liability for costs that would otherwise have been covered by insurance.
5. Health & Fitness Requirements
•Participation requires a moderate level of fitness. Guests must be able to walk on uneven terrain and manage daily activities as described in trip notes.
•Guests aged 70 years and over are required to provide a medical certificate from a qualified doctor confirming they are fit to participate.
•It is your responsibility to assess your fitness and consult a medical professional if uncertain.
•We reserve the right to refuse participation if a guest is deemed physically unable to safely complete the experience.
6. Liability & Risk
•By joining our experiences, you acknowledge that activities may involve inherent risks including, but not limited to, hiking in remote environments, exposure to weather, and wildlife encounters.
•Guests participate at their own risk and may be required to sign a waiver and indemnity form prior to departure.
•We are not liable for personal injury, property damage, or financial loss except where required by law.
7. Accommodation & Single Supplement
•Accommodation is generally twin-share.
•Solo travellers may be paired with another guest of the same gender. If another guest of the same gender cannot be found, a single supplement of AUD900 will apply.
•A single supplement of AUD900 of the trip price applies if private accommodation is requested and available.
8. Changes to Itinerary
•Every effort is made to operate itineraries as described. However, we reserve the right to alter routes, schedules, or inclusions due to weather, tides, safety, or other operational considerations.
•Any such changes will be made in the best interests of guests’ safety and experience.
9. Governing Law
•These Terms & Conditions are governed by the laws of New South Wales, Australia, and any disputes will be subject to the jurisdiction of its courts.
